At ECE Software Solutions (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information across our websites, including www.ecesoftwaresolutions.com, and our affiliated products and services.

By using our websites, applications, or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

Personal Information

We may collect personal identification information from Users in various ways, including but not limited to:

• When users visit or register on our websites
• Place an order or request a demo
• Subscribe to our newsletter or attend webinars
• Submit a form or contact us directly

This may include:

• Name
• Email address
• Company name
• Phone number
• Billing or payment details
• IP address

We only collect personal information when voluntarily submitted. Users may choose not to provide such information; however, this may limit access to some services or features.

Non-Personal Information

We may also collect non-identifiable technical data, such as:

• Browser type
• Operating system
• Device type
• ISP information
• Interaction data (pages visited, click behavior)

This data helps us optimize user experience and analyze trends.

2. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Enhance site functionality
• Analyze traffic and usage patterns
• Deliver personalized experiences

Users can choose to disable cookies via browser settings. Some parts of the site may not function properly if cookies are disabled.

3. How We Use Your Information

ECE Software Solutions may use collected information to:

• Provide and maintain our services
• Process transactions
• Improve customer service and site performance
• Send transactional and marketing communications
• Run promotions or surveys
• Comply with legal requirements

We do not sell or trade your personal information.

4. Sharing Your Information

We may share your information with:

• Third-party service providers (e.g., payment processors, cloud hosts) who help operate our services
• Law enforcement, where legally required

All third parties are required to uphold data protection standards. We never sell or rent your personal data.

5. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect your data. Sensitive data (e.g., credit card information) is encrypted using industry-standard SSL protocols and processed via secure payment gateways. Access is restricted to authorized personnel only.

However, no method of online transmission is 100% secure. By using our services, you acknowledge the inherent risks of transmitting data online.

6. Your Rights

Under applicable laws, you have the right to:

• Access and correct your personal data
• Withdraw consent to processing
• Request deletion of your data
• File complaints with applicable regulatory bodies

To exercise any of these rights, contact: info@ecesoftwaresolutions.com

7. Google and YouTube Data

Our software may interact with the YouTube API for video publishing. If you grant access, we securely store your authentication token to allow video publishing on your behalf. You can revoke access anytime via your Google account settings. For more, see Google Privacy Policy.

8. GDPR Compliance (For EU Users)

ECE Software Solutions complies with the General Data Protection Regulation (GDPR) for users in the European Union.

• We only process personal data based on lawful grounds (e.g., consent, contractual necessity).
• EU users can contact us to request data access, correction, deletion, or processing limitation.

9. Children's Privacy

We do not knowingly collect data from individuals under 18 years of age. If we become aware of any such data, we will delete it immediately.

10. Third-Party Links

Our websites may contain links to third-party services. We are not responsible for their content or privacy practices. Please review their policies before interacting with those sites.

11. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be posted on this page, and the effective date will be revised. Continued use of the site after changes implies acceptance of the updated policy.

12. Contact Us

If you have questions or concerns regarding this Privacy Policy or your personal data, contact us at:

ECE Software Solutions
209 - 980 Fraser Drive, Burlington, ON, L7L 5J1, Canada
Email: info@ecesoftwaresolutions.com

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